Cloud and CaaS Technical Specialist
Date: 26 Aug 2025
Location:Macquarie Park, Australia
Company: Singtel Group
It starts with YES!
At Optus, we don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
We are on the lookout for experienced Cloud and CaaS Technical Specialists and Senior Technical Specialists who will be responsible for maintaining the performance and availability of the Optus Network, ensuring strong customer experience and service reliability. This includes hands-on operational support as well as technical governance of suppliers across change, incident, and problem management.
The role operates within a 24x7 rotating roster as part of the Tier 2 support team in our Optus Network Operations Centre in Sydney. In addition to resolving complex technical issues, the specialist is expected to deliver high-quality support, mentor junior team members, and collaborate with managed service partners, equipment vendors, and internal engineering teams to support network strategy, implementation, and continuous improvement initiatives.
**Applications closing Sunday 22nd June at 11:59pm**
Your day in the life of a Technical Specialist at Optus
* Support incident and problem management through rapidly resolving complex faults raised from Managed Services and Service Assurance Managers, perform root cause analysis, and coordinate with vendors to implement permanent fixes.
* Deliver on network performance and reliability by driving improvements in fault rates and service quality across the transport network to protect revenue and improve customer experience.
* Reinforce change and implementation governance through detailed review and approval of planned works, network changes, and new technology deployments to ensure alignment with Optus quality, performance, and supportability standards.
* Participate in strategic network evolution by supporting network expansion and upgrades, recommending design improvements, and guide stakeholders on architecture standards for new technologies and services.
* Provide service reporting and technical insights into performance metrics and SLAs, identify trends or issues, and collaborate with various business partners on corrective actions.
* Contribute to automation use cases (e.g., incident creation/resolution), refine event correlation and alarm tuning, and input into tools strategy to support operational outcomes.
* Underpin security and governance by participating in Change Advisory Boards, manage vendor access certification, and engage in training to support continuous improvement and secure network operations.
Why you are perfect for the job
* Relevant professional qualifications and certifications in Engineering, Telecommunications, or a related Science field.
* Extensive hands on experience in Virtualised and Cloud native technologies and, Service Operations, including in-depth knowledge of Cloud Infrastructure, CaaS layer, NaaS and supporting container-based and virtualised Applications
* Demonstrable ability to manage technology vendors and deliver projects on time and within budget.
* Outstanding skills in presenting ideas, influencing stakeholders, and effectively responding to changing circumstances.
* Proactive approach to identifying and resolving business and technical issues with clear communication and solution recommendations whilst taking ownership of outcomes.
* Ability to build strong working relationships, support the team as a Subject Matter Expert, and fosters a positive team culture that recognises and rewards contributions.
Perks we love at Optus
* Inclusive paid parental leave, up to 16 weeks for the primary care giver.
* Competitive leave including 2 additional 'Connected Leave' days.
* All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’.
* Own your own growth by accessing an extensive online and facilitator led learning catalogue.
* Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
* Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
* Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon, or paid secure parking facilities available!
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
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