The Role
As the Venue Manager you will be fully accountable for the facility's operations, staff leadership, financial performance, and program deliverables. You will deliver and drive exceptional customer service and a culture of teamwork. The Venue Manager will be a strong people leader, responsible for recruiting, developing, and leading a skilful and passionate team. You will develop and execute plans through engagement with the leadership team, key stakeholders, and the council.
Key Accountabilities
* Ensuring the safety and well-being of visitors and employees through effective planning and oversight of policies, processes, and procedures.
* Coaching and developing staff to deliver KPIs through engagement, performance planning, and individual development plans.
* Leading a high-performance, community-minded culture through highly visible and hands‐on leadership and team engagement.
* Achieving budgeted performance targets.
* Maintaining a high‐value relationship with our council partner.
* Implementing a high‐value customer service proposition that addresses the needs of the customer base.
* Training and development of staff to ensure they have the required knowledge and capability levels to carry out their work and achieve their objectives.
* Identifying staff and developing career progression paths that lead to transparent and effective succession decisions when required.
* Maintaining the facility to approved standards in line with contract requirements.
About You
Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally you will have experience in managing a team, working on and in the business, and a willingness to be the face of the facility. With a flair and ability to positively influence and negotiate win‐win outcomes, you lead by example. You are tech‐savvy and have a sound knowledge of health and safety legislation. You possess values such as integrity, excellence, courage, openness, respect, leadership, and accountability. It is desirable you have a good understanding of local government and its processes.
Qualifications
* National Police Check*
* Working with Children Check*
* Current CPR Certificate*
* Current First Aid Certificate (Level 2)*
If you do not currently hold these qualifications you must be willing to acquire them.
EEO Statement
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+), and people with disability.
We are committed to providing a child‐safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
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