The ICT Service Desk manage all inbound service requests and workflow these to the relevant team across ICT The key duties of the position include Capture demand for incident resolution and service requests Support day to day within the commission by fulfilling requests, responding to incidents and providing support to users Escalate issues to relevant teams, internal or external Responding to ICT enquiries by staff within the office Supporting several uplift and sustainment activities within ICT Travel to other Sites as required Proactive monitoring and escalation of critical issues