Company Overview:
Crea Laboratory Technologies is a leading provider of high-quality laboratory testing equipment and solutions for the petroleum, lubricants, and petrochemical industries. Our products are designed to meet the latest ASTM, ISO, and IP standards, offering cutting-edge solutions for fuel analysis, oil condition monitoring, and more. As a trusted partner in the industry, we are committed to delivering innovative and reliable analytical solutions.
Position Overview:
We are looking for a highly motivated Field Service Technician to join our team, providing on-site and remote technical support across Australia & New Zealand and PNG. This role involves installation, maintenance, troubleshooting, and training on sophisticated laboratory equipment.
Key Responsibilities:
Field Service & Technical Support:
* Perform installation, commissioning, calibration, preventive maintenance, and repairs on analytical instruments at customer sites.
* Provide on-site and remote troubleshooting for customers via phone and email.
* Operate and test analytical instruments, simulating real-world conditions to ensure accuracy and compliance with ASTM and other industry standards.
* Work with Particle and Material Science, Elemental, Physical Properties, Spectroscopy and Chromatography analyzers, ensuring optimal performance.
Customer Training & Relationship Management:
* Conduct training sessions for customers on instrument operation, maintenance, and best practices.
* Build and maintain strong customer relationships to ensure satisfaction and repeat business.
* Provide recommendations and technical insights to customers regarding instrument performance and optimization.
Service Contracts & Sales Support:
* Assist in maintaining and selling service contracts to customers.
* Work closely with the sales team to identify opportunities for upselling maintenance services, spare parts, and extended warranties.
* Provide feedback on customer needs and competitor activity to help drive business growth.
Application Testing & Validation:
* Perform calibration and verification tests based on ASTM and industry-specific methods.
* Validate system performance and functionality by testing parameters such as:
o Particle Size, Flash point, RVP, Spectroscopy, Distillation, Viscosity, Cold flow properties, Thermal oxidation, Elemental analysis, Chromatography and other physical properties testing.
* Assist customers in troubleshooting analytical applications to optimize performance.
Documentation & Inventory Management:
* Maintain accurate service records, including installation reports, maintenance logs, and customer feedback.
* Ensure all service-related inventory is properly documented and transferred before and after assigned jobs.
* Timely submission of service reports, travel expenses, and administrative tasks in the ERP system.
Compliance & Safety:
* Follow strict safety policies at customer sites, laboratories, and refineries.
* Adhere to company policies regarding laboratory standards, handling of chemicals, and safety protocols.
Qualifications & Experience
Education & Technical Background:
* Bachelor’s, Trade Qualification or associate’s degree in chemistry, Electronics, Instrumentation, or a related technical field.
* Minimum 3-5 years of experience on service and troubleshooting of analytical instrumentation products
* Industry experience in petrochemical, refining, or industrial laboratory environments is a strong advantage.
* Knowledge of ASTM testing methods and standards is preferred.
Skills & Competencies:
* Strong problem-solving skills in a technical environment.
* Hands-on experience with instrument calibration, repairs, and troubleshooting.
* Excellent customer service and interpersonal skills.
* Ability to work independently with minimal supervision.
* Strong computer skills, including ERP systems, remote diagnostic tools, and technical reporting.
* Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Other Requirements:
* Frequent travel across Australia & New Zealand (up to 70% fieldwork).
* Must have a valid driver’s license and passport (occasional international travel may be required).
* Must be legally eligible to work in Australia without restrictions.
Why Join Crea Laboratory Technologies?
* Work with cutting-edge scientific & analytical instruments in a niche and growing industry.
* Join a company with a strong reputation for quality and customer support.
* Flexible, autonomous work environment with opportunities for career growth in a rapidly growing company.
* Competitive salary, benefits, travel allowances, and training programs.
* Comprehensive training and professional development opportunities.
* A supportive and innovative work environment.
We Value
* Personal Drive & Initiative
* Collaboration
* Accountability
* Innovation & Perseverance
* Excellence in Customer Care
* Commitment
Interested candidates are invited to submit their resume and cover letter detailing their experience and motivation
Applications will be reviewed on a rolling basis until the Position is filled