Overview
Work Type: Ongoing - Full-time
Salary: $79,122 - $87,599
Grade: VPS 3
Occupation: Customer service
Location: Loddon Mallee - Greater Bendigo
Reference: VG/1905819
The Registrations Officer will be responsible for the assessment and registration of employer and worker registration applications in line with legislative requirements, accurately reviewing data, and engaging with stakeholders to ensure correct information is provided within required time frames. The role will require the ability to communicate, draft correspondence and deliver training to enhance understanding of the scheme to improve compliance and maintain high-quality standards and service delivery.
About us
The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.
About the role
The Registrations Officer is responsible for assessing employer and worker registrations, processing missing service claims for workers, maintaining accurate registry records, and providing clear guidance through inbound and outbound phone and email communication. The role also supports employer compliance with registration requirements by engaging with unregistered employers through written correspondence and outbound follow-up, in addition to drafting correspondence, responding to escalated enquiries, resolving complaints, and seeking advice to manage complex coverage and eligibility matters, escalating to specialist teams for resolution where required.
About you
To be successful in this role you will have a demonstrated
* ability to interpret and apply legislation, policies and procedures to assess applications and make informed decisions.
* experience engaging in inbound and outbound phone and email communications with employers and workers to provide clear onboarding support, guidance, and resources, supporting compliance with employer obligations and helping workers understand their entitlements
* ability to meet performance targets and manage competing priorities in a high-volume environment while maintaining attention to detail and accuracy, ensuring high quality service standards are met in a timely manner are essential.
* You are a collaborative team member who brings a proactive mindset, embraces opportunities for improvement, and is enthusiastic about contributing to positive change and continuous improvement.
Why work at the Authority
* Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities.
* We value work-life balance and offer hybrid working options, including two days of work from home per week.
* You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement.
* Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria, ensuring you outline how your skills and experience align to the role and regulatory environment. Acknowledgement will be given for demonstrating an understanding of the various elements of the role, including the direction and priorities of the team and the wider Authority.Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.
Applications close Friday 6 February 2026 at 11.59pm
Posted
23 January 2026