Insurance Operations Specialist Role Overview
The Insurance Operations Specialist role is a critical position within the organization, responsible for providing sound investigation, ownership, and decision-making skills across various areas.
* Manage complex insurance enquiries and escalations through effective management of the insurance operations inbox.
* Review and update insurance business rules to ensure accuracy and efficiency in processes.
* Identify opportunities for process improvements and communicate them effectively to stakeholders, enhancing overall performance.
* Collaborate with cross-functional teams to implement product and pricing changes.
* Support the management of insurance-related breaches and incidents, ensuring timely resolution.
This role requires strong written and oral communication skills, as well as excellent organisational and interpersonal abilities, to drive successful outcomes.
Key Qualifications and Skills
* Minimum five years' experience in an insurance role or related field, with a strong understanding of industry best practices.
* Superannuation or insurance administration background is highly desirable, along with excellent initiative and ability to work independently.
* Well-developed English grammar, spelling, and proofreading skills are essential for producing high-quality outputs.
* Strong working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook, is required for efficient task completion.
Benefits and Culture
AustralianSuper prioritizes colleague development, offering ongoing learning, coaching, and training opportunities to enhance skills and knowledge.
The organization promotes a blended working environment that balances flexibility and teamwork, fostering a culture of safety, respect, inclusiveness, and diversity.
If you require reasonable adjustments during the recruitment process, please notify our team.