**Job description**:
DFP Recruitment is a preferred supplier for Federal Government and is proudly working with our client who is seeking a Service Support Officer to provide support to the team in their Broadbeach Office.
**As a Service Support Officer you will**:
- Provide customer service support at initial point of contact
- Referring clients to the appropriate services
- Assist with client appointments, diary management etc
- Assist with client file management
- Process referrals, reschedules and cancellations
- Liaise with internal and external stakeholders in relation to the service provided by the Client Assist Contact Centre
- Process invoices and travel requests
- Collating data and reports
- Relevant and quality record-keeping and documentation regarding client information
- Support the ongoing range of quality improvement approaches, including identifying opportunities for business and process improvement, offer solutions and support change
**To be successful, you will need to have**:
- Extensive experience within face to face customer / reception position
- Solid administration experience including diary management, report writing and database management
- Demonstrated experience handling sensitive information
- Communicate professionally, discretely, and respectfully
- Ability to build relationships and engage with diverse groups of people
- Ability to easily adapt to changing work environment
- ** Must be an Australian Citizen and willing to undertake a National Police Clearance**:
- Qld Working with Children and / or Vulnerable People Check (must be willing to obtain)
**In return you will**:
- Full Time Hours - 37.5 hours per week
- Receive ongoing and comprehensive training
- 12 month initial contract
- Attractive Hourly Rate - up to $45 per hour + super
- Supportive team, with a positive culture
Note: You may be required to provide evidence of your COVID-19 vaccination status.
📌 Services Support Officer
🏢 DFP Recruitment Services
📍 Gold Coast