Workplace Experience Manager
The ideal candidate will be responsible for developing and executing strategies to deliver exceptional workplace experiences for personnel and clients, whether remote or in-person. This role involves leading the strategic and day-to-day operation of the Workplace Experience department, collaborating with peer managers, and implementing space management strategies. The successful candidate will have a strong background in hospitality or customer service management, with at least 7 years of experience in hotel management, facility/office management, law firm, or corporate environment.
Responsibilities
* Implementing department visions, engaging with others around that vision, and establishing supporting goals to achieve that vision
* Providing expert-level subject matter knowledge in collaboration with other business service teams to foster fully integrated workplace experience solutions
* Recruiting and training talent, identifying professional development opportunities for the team, and effectively coaching the team and individuals to enhance their performance and achieve desired outcomes
We're seeking a highly skilled and experienced professional who can excel in this dynamic role and contribute to our organization's success.
Requirements
* Bachelor's degree or comparable years of experience may be considered in lieu of a degree
* A minimum of 7 years of hospitality or customer service management experience
* Experience in hotel management, facility/office management, law firm, or corporate environment
What We Offer
* A comprehensive benefit program, including healthcare, life and disability insurance, and a generous 401k plan
* At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
* Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Our organization is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We value a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages.