Join to apply for the Passenger Services Delivery Agent role at dnata
5 days ago Be among the first 25 applicants
Join to apply for the Passenger Services Delivery Agent role at dnata
Sydney International Airport, NSW
Have you ever dreamed of working at the airport? This is your chance to join the world's leading Ground Handler at Sydney International Airport!
dnata is a recognized global ground services company seeking motivated, passionate, team-focused, and energized employees to deliver excellent passenger service. We offer on-the-job training, upskilling, and opportunities for career progression and professional development.
The Passenger Service Delivery Agent works in a team to ensure timely, efficient, professional, and safe passenger check-in and gate operations, meeting all regulatory requirements. The role involves aircraft turnaround duties and achieving KPIs for our clients.
The position is Permanent Part-time.
Primary Duties and Responsibilities
Deliver high standards of customer service to all airline clients, ensuring all requirements are met professionally and promptly.
Perform passenger check-in duties and related customer service tasks.
Complete necessary paperwork and reporting as per service agreements and company policies.
Assist passengers during disruptions, delayed services, or with special needs, including wheelchair assistance.
Handle mishandled baggage, including monitoring baggage carousels, liaising with the wing team, recording, reporting, and delivering baggage.
Ensure compliance with OH&S regulations and company policies, reporting incidents immediately.
Follow procedures set by airline clients and build strong working relationships with staff and airline personnel.
Promote a positive company image through grooming, behavior, and service standards.
Participate as a team member to communicate effectively and meet aircraft departure schedules.
Adhere to Standard Operating Procedures and liaise professionally with stakeholders.
Essential Criteria
Commitment to dnata values and safety procedures.
Minimum of 2 years’ customer service experience.
Ability to handle high-pressure situations and work flexible hours, including weekends and shifts.
Strong communication skills across diverse backgrounds.
Ability to handle baggage up to 32kg and assist passengers with special needs.
Proactive, self-motivated, and capable of managing multiple issues independently.
High computer literacy.
Willingness to wear company uniform and follow instructions.
Note: Employment is contingent upon a satisfactory security clearance (ASIC) and a pre-employment medical assessment.
#J-18808-Ljbffr