Application Support Why Apply? Join a high-performing technology team supporting mission-critical financial systems. Work across modern cloud environments (AWS) and microservices-based architectures. Gain exposure to trading platforms within financial markets. About the Company This leading financial services organisation is known for delivering high-performance trading and post-trade solutions across Australian markets. With a strong focus on reliability, scalability, and innovation, the business operates a modern technology stack across both on-premise and cloud environments. The Role We are seeking an experienced Application Support Engineer to join a collaborative support team, responsible for maintaining the stability and performance of critical trading and financial systems. This is a hands-on Level 2 support role, working closely with developers, infrastructure/SRE teams, and business stakeholders to troubleshoot issues, manage incidents, and ensure production systems remain highly available. What You'll Do Provide Level 2 support across trading, execution, clearing and settlement applications. Troubleshoot issues related to performance, data, configuration and system behaviour. Respond to and manage production incidents, including investigation, diagnosis and resolution. Work closely with engineering and infrastructure teams to escalate and resolve complex issues. Support applications running across AWS environments (EC2, RDS, S3, CloudWatch). Monitor application health using observability tools such as CloudWatch, Grafana, Prometheus and Splunk. Maintain dashboards, alerts and logs to proactively identify issues. Assist with service requests, access management and operational support activities. Contribute to documentation, runbooks and knowledge sharing across the team. Participate in change management processes and support release cycles where required. What You Bring 5 years' experience in Application / Production Support roles. Strong experience supporting financial systems (trading, execution, clearing or settlement). Solid SQL skills (PostgreSQL and/or MS SQL Server). Exposure to AWS environments (EC2, RDS, CloudWatch, monitoring/logging). Experience working with microservices-based applications and distributed systems. Hands-on experience with observability tools (Grafana, Prometheus, Splunk). Strong troubleshooting and analytical skills. Ability to communicate effectively with both technical and business stakeholders. Experience working in ITIL-aligned environments (incident, problem and change management). Comfortable working in fast-paced environments and participating in on-call rotations. Nice to Have Exposure to FIX protocol or market data systems. Scripting experience (PowerShell, Bash or Python). Experience with CI/CD pipelines and deployment processes. How to Apply Click APPLY or reach out for a confidential discussion.