Join to apply for the Field Services Engineer (PS Engineer) Ausgrid role at Nexon Asia Pacific
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Join to apply for the Field Services Engineer (PS Engineer) Ausgrid role at Nexon Asia Pacific
We are looking for an onsite Field Services Engineer who has a positive, can-do attitude and can thrive in a fast-paced, high-performance environment. This permanent position involves working on critical control system infrastructure within an operational technology (OT) setting. You will join a team responsible for managing the infrastructure of multiple data centers, which support all production, test, and development systems.
Key Responsibilities
* Manage escalations and provide onsite technical assistance
* Assist and resolve incidents raised by staff and internal support teams
* Support by diagnosing problems and providing resolutions for technical issues
* Provide guidance, support and mentoring to the internal support teams
* Assist with delivering key solutions and occasionally project tasks
* Documentation of support processes and issue resolutions
* Dedicated Onsite Support
What Will Make You Successful
* Previous experience working for a Managed Service Provider highly desirable
* Joining a collaborative team, you will have a proven track record of taking ownership and successfully delivering results in a fast-paced and dynamic environment
* Over 5 years' technical experience in an IT environment
* Proficient in managing and supporting both Hyper-V and VmWare (Vsphere) virtualisation technologies
* Demonstrated experience in managing Microsoft environments (Windows Server 2016/2019/2022)
* Proficient in SCCM
* Experience in Active Directory management, Group Policy administration and PowerShell
* Working knowledge of backup technologies. Proficiency in Veeam is desirable.
* Demonstrated knowledge of networking: TCP/IP, DNS, DHCP, VLAN, Routing
* Remote Desktop / Terminal Services
* Knowledge of Service Now is desirable
* Excellent written and verbal communication skills
About You
* Demonstrated experience in a customer facing role (both internal & external)
* Ability to work autonomously and as part of a team environment with strong communication and collaboration skills
* A strong sense of ownership and the ability to communicate effectively with clients and internal staff across all aspects of the business
* Technical knowledge of products and services with a solid understanding of multiple systems across Infrastructure, Cloud and Network
* Excellent time management skills, attention to detail and process oriented
Why Nexon?
We're an award-winning digital consultancy that helps mid-market and government organisations reimagine the way they work. We're fast-growing, forward-thinking, and values-led. You'll work alongside some of the best minds in the industry — and be empowered to make an impact from day one.
* Flexible working arrangements that support your life and productivity
* Dedicated professional development
* A connected, growth-focused culture, backed by our People Experience team
* Access to the Nexstar internal platform, designed to celebrate, support and connect our team
* Confidential wellbeing support via AccessEAP
* A hands-on leadership role where you'll work with Australia's best ServiceNow talent on innovative, complex projects
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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