About the Role
You will be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience. This involves providing customers with a seamless branch experience, meeting their end-to-end banking needs, and educating them on digital solutions.
As a Banking Consultant, you will have the opportunity to:
* Provide a high standard of customer service to ensure customers are satisfied and become strong advocates for the bank.
* Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
* Actively participate in and support bank programs and initiatives.
* Take responsibility for 'knowing your customer' from a risk perspective and ensuring compliance with bank policies and procedures.
Required Skills and Qualifications
To grow and be successful in this role, you will ideally bring the following:
* An exceptional customer focus, with retail experience being an advantage.
* Experience in being a user and promoter of technology, including working knowledge of different digital channels.
* The ability to multi-task and be highly adaptable to change and ambiguity.
* A willingness to work in a collaborative team environment.
* A sound understanding of compliance.
* Excellent communication and interpersonal skills.
Benefits
We offer a range of benefits to support our employees, including access to health and wellbeing services and discounts on selected products and services. We also provide flexible working arrangements to help our people 'make work, work for them'. Our workplace reflects the diversity of the communities we serve, and we welcome applications from everyone. If you require any adjustments to our recruitment process or the role itself, please let us know.
Your Career at [Company]
Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. We are committed to helping you do this by providing you with the support, tools, and resources you need to take the next big step in your career.