Repair Quality Manager – Claims Team
Position type: Full‐time, 12‐month fixed term, based in Queensland (other Australian locations considered).
Key responsibilities:
* Plan, manage, and review performance of repair partners and providers through on‐site and remote audits, claims reviews, and referrals.
* Provide technical expertise and business insight to strengthen partnerships with repair service providers.
* Build and maintain excellent relationships with internal and external stakeholders, including brokers and partners.
* Manage vendor relationships to drive optimal repair outcomes, cost efficiency, and service excellence.
* Monitor industry trends and implement strategies to address emerging challenges in property repairs.
* Develop and refine processes to ensure that repair quality and claims management functions align with customer, partner, and business needs.
Qualifications and experience:
* Advanced knowledge of the building industry, Building Codes, insurance and claims.
* Current costing knowledge of domestic and commercial works.
* Strong written and oral communication skills.
* Significant proven experience in costing building repairs.
* Relevancy: Building industry experience, insurance industry experience desirable, trade qualifications.
Equal Opportunity Employer: QBE recognises the value of diverse perspectives and is committed to an inclusive workplace. The company complies with equal employment opportunity legislation in each jurisdiction it operates.
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