Job Title: Wine Experience Manager
Description:
* We are seeking an experienced professional to lead our cellar door operations, ensuring exceptional guest experiences.
* This role involves managing daily activities, including bookings, rostering, stock control, and reporting.
* You will conduct wine tastings that showcase the winery's story and philosophy.
* We are looking for someone to drive our wine club, including recruitment, engagement, data management, member events, and customer communication.
* Perform venue tours and support events, long-table lunches, and tourism activations.
* Maintain compliance with RSA and safety protocols.
Required Skills and Qualifications:
* Lead and mentor a team to provide warm and engaging customer service.
* Manage a small team to deliver exceptional guest experiences.
* Conduct wine tastings that showcase the winery's story and philosophy.
* Drive the wine club, including recruitment, engagement, data management, member events, and customer communication.
* Perform venue tours and support events, long-table lunches, and tourism activations.
* Maintain compliance with RSA and safety protocols.
Benefits:
* Opportunity to work in a dynamic and fast-paced environment.
* Competitive salary package.
* Ongoing training and development opportunities.
Others:
As a key member of our team, you will have the opportunity to make a real impact on our business. We are looking for someone who is passionate about delivering exceptional guest experiences and has the skills and qualifications to succeed in this role.