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We are seeking a skilled and motivatedSenior Technical Support Officerto join our innovative and award-winning IT team on a full-time basis. This is an exciting opportunity to be part of a nationally recognised department that is shaping the future of technology in education.
The Senior Technical Support Officer plays a key role in supporting the implementation and maintenance of IT infrastructure across the School. As the first point of technical escalation, this role requires deep troubleshooting expertise and the ability to guide and support frontline tech staff and is responsible for conducting high-level diagnostics, investigations, and supporting infrastructure continuity.
You’ll work closely with the IT Manager and other technical stakeholders to ensure systems remain reliable, scalable, and secure, contributing meaningfully to project work and long-term system design. This is a hands-on role suited to someone with strong technical ability, excellent communication skills, and a proactive approach to problem-solving.
Guildford Grammar School was proud to receive the 2025 Best Education Project award from iTnews.com, recognising our cutting-edge approach to system implementation and educational IT strategy. As a Senior Tech Support Officer, you’ll be joining a team that is not only committed to excellence but is setting the standard in educational technology nationwide.
Key Responsibilities
Serve as the primary escalation point for Tech Support Officers, taking ownership of high- impact or unresolved incidents.
Investigate, diagnose, and resolve system, device, and network-related issues that exceed level 1 and 2 capacity.
Work closely with Help Desk staff to support their development, share knowledge, and ensure consistent application of best practices in service delivery and user support.
Assist in monitoring and maintaining the integrity and performance of core network and server infrastructure.
Assist in the installation and maintenance of wireless networks and systems, ensuring seamless and secure operations across the school's premises.
Monitor and maintain Fortinet and unified communications environments, providing expert input into updates and configurations.
Oversee escalated issues relating to the school’s Apple fleet and JAMF platform.
About You
A relevant qualification in IT, Computer Science, or a related field.
Proven experience in technical support roles involving mobile device management, network operations, and security.
Extensive working knowledge of JAMF, unified communications, and Fortinet firewall systems.
Ability to guide and support frontline technical staff, providing mentorship and expertise to enhance their problem-solving capabilities.
Strong analytical and investigative skills to resolve complex issues.
A calm and friendly demeanour with excellent communication skills, especially when supporting non-technical users.
Hold a current Working with Children Check.
Hold a current police clearance, dated within the last 6 months.
Proof of Right to Work in Australia.
Respect the values, traditions and Anglican ethos of the School.
Working at Guildford Grammar School
Guildford Grammar School is a vibrant and supportive community committed to excellence in education and innovation. As part of our IT team, you’ll contribute to impactful projects, receive professional development opportunities, and be part of a workplace recently recognised at the national level for outstanding achievement in IT. You will join our supportive community where open communication, sharing of ideas, and mutual support are encouraged. Our team celebrates each other's successes and learns together from challenges.
Application Instructions
If you’re ready to take your next step in IT with an award-winning team, please submit your cover letter, resumes and three current referees by 12pm, Tuesday 24th June 2025. Anyone seeking further information can contact Sophie Aplin, Senior Human Resources Advisor on (08) 9377 8560. The School reserves the right to appoint at any stage throughout the process.
To apply click ‘Quick Apply’ above.
The School's Values of Excellence, Respect, Integrity, Spirituality and Compassion are at the cornerstone of every interaction within the School.
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Education, Training & Professional Development 101-1,000 employees
Guildford Grammar School is a leading co-educational day and boarding school in Western Australia, set on 78 hectares of stunning riverfront grounds. Guided by our Anglican values and strong heritage, we are a community where every student and staff member is encouraged to grow, lead and make a meaningful impact. Our close-knit community is enriched by the strength of our values - Excellence, Respect, Integrity, Spirituality and Compassion - and by our shared commitment to inspiring the next generation of confident, capable and compassionate leaders. Join us as we Go Forward into the future, shaped by our Master Plan, inspired by our students and united in purpose.
Guildford Grammar School is a leading co-educational day and boarding school in Western Australia, set on 78 hectares of stunning riverfront grounds. Guided by our Anglican values and strong heritage, we are a community where every student and staff member is encouraged to grow, lead and make a meaningful impact. Our close-knit community is enriched by the strength of our values - Excellence, Respect, Integrity, Spirituality and Compassion - and by our shared commitment to inspiring the next generation of confident, capable and compassionate leaders. Join us as we Go Forward into the future, shaped by our Master Plan, inspired by our students and united in purpose.
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