About the opportunity
As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
* Pay Rate $28.58 / hour increases to $30.55 / hour after 3 months, + 12% Superannuation
* Extensive, supportive (paid) training, up to 12 weeks
* Working a rotating roster, Monday - Friday, between 8:45 AM - 5:06 PM
* You may be required to work at Clifford Gardens or Toowoomba Business Hub on occasions
* Opportunities to progress into leadership with individual development provided
Responsibilities
* Performing customer sales and service transactions with customers.
* Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
* Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
* Promoting our products and services through up‐selling and cross‐selling, merchandising and other promotional activities.
* Assisting customers with mail lodgements and associate costs.
* Building rewarding relationships with customers by understanding their needs.
* Assisting with administrative duties such as stock‐taking and record maintenance.
Qualifications
* Have experience in customer service and/or cash handling.
* Be fit to lift up to 16kgs of mail regularly and stand for your shift.
Benefits
* We invest in you for the long‐term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
* Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
* We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
EEO Statement
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier‐free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender‐equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
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