Moreover, agents need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Company fully support hybrid working, this role is predominantly based in Southport office with the option to work a few days from home.
**Who we are looking for**
- You have excellent communication, problem solving and analytical skills
- You place customer experience at the top of your mission
- Clearly communicate with customers and key stakeholders
- You have some knowledge of management rights and trust accounting
- You thrive on day-to-day interactions with users, problem solving and bringing their feedback constructively into the company
- You constantly demonstrate creativity and are always coming up with new ideas
- Knowledge with Zendesk or Intercom is a bonus.
**What you'll do**
- Become a product expert
- Develop a deep understanding of customers' business and operational objectives
- Creating a sense of wow in every customer interaction
- Educate customers on capabilities and best practices to simplify adoption and align expectations
**Benefits**:
- Employee mentoring program
- Career development
- Referral program
- Work from home
- Free barista coffee
- Regular social activities
- Join a high growth Ozzie start-up!
**Schedule**:
- 35 hour week, Monday to Friday, 9am - 5pm with a 1 hour lunch
**Supplemental pay types**:
- Performance bonus
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**_ Superior People Recruitment are a leading Brisbane Employment Agency._
📌 Customer Support Specialist
🏢 Superior People Recruitment
📍 Gold Coast