Suncorp’s Partner Performance team manages over 60 contracted personal injury providers, servicing eight CTP and Workers Compensation schemes nationally. The team works to optimise provider performance and deliver the best possible outcomes for injured people and the schemes.
The purpose of this role is to have primary accountability for governance activities pertaining to the contracted providers, within the scope of the Partner Performance team’s responsibilities. This requires strong engagement and relationship management with the eight personal injury schemes, internal functions and external contracted providers.
Key Responsibilities
- Ongoing engagement and stakeholder management with internal and external stakeholders
- Management of contract changes and renewals in collaboration with Procurement
- Completion of risk artifacts through Suncorp’s Ariba Third Party Risk Management (TPRM) platform
- Management of provider adherence to EPSS (data security) requirements
- Reporting on provider performance (monthly and ad-hoc, requiring use of Excel)
- Maintenance of providers’ risk register (tracking contract compliance)
Requirements
- Minimum 3 years appropriate industry experience in insurance or financial services
- Experience in stakeholder and contract management (desired)
- Experience in governance, risk, compliance, or quality roles an advantage
- Experience with personal injury claims management and use of providers an advantage
- Ability to be proactive and work autonomously within a diverse working environment
What’s In It For You
- Competitive salary package
- Up to 25% discounts on a range of insurance products
- Flexible working arrangements with a genuine focus on work-life balance
- Access to a wide range of partner discounts (retail, travel, health & wellbeing)
- Supportive programs including Employee Assistance Program (EAP), Health & Wellbeing initiatives, study support, employee referral program, facilities for nursing parents, company share options, social club, and service recognition programs
Diversity and Inclusion
We’re committed to creating a workplace where everyone feels valued, respected, and included. Our team reflects the diverse communities we serve, and we believe that diversity of thought, background, and experience makes us stronger.
If you need any support or adjustments to participate equitably in our recruitment process or in the workplace, please reach out to Annette Frasca at for a confidential conversation.
We are an Equal Employment Chance (EEO) employer and welcome applications from diverse candidates.
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📌 Provider Governance Consultant
🏢 Suncorp Group
📍 Queensland