Company Description
Mondrian Gold Coast is the sun-drenched esplanade of the iconic Burleigh Beach. This destination lifestyle precinct is a vision of some of Australia and the world's most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.
Job Description
Porter/Valet
at Mondrian Gold Coast, you'll be the ultimate connector, ensuring our guests and residents experience the very best of luxury living. From personalized recommendations to seamless service, you'll be the go-to expert for creating unforgettable moments. Whether it's securing exclusive reservations, coordinating bespoke experiences, or simply adding a touch of magic to every interaction, you'll bring passion, precision, and personality to the role.
The Role
Daily concierge desk operations including inventory controls and adherence to service protocols
Uphold the Mondrian luxury service standards
Provide warm welcome to guests and visitors, assist with valet parking, luggage storage, delivery and retrieval
Provide guest and owner requests and enhance service offerings
Address and resolve guest and owner inquiries or issues promptly, ensuring a positive experience and maintaining high service quality
The Requirements
Previous experience in a similar guest service/concierge role in a luxury environment
Opera Cloud Experience is desirable
Strong leadership, communication, and problem-solving skills, with a proactive and solution-oriented approach
Qualifications
Valid Australian Driver's License
Ability to work various shifts including evenings, weekends and public holidays
Full Australian Working Rights
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