Hours Worked | Total Hrs | Break | Floor | Other
Thursday
Friday
Saturday
Sunday 12:45 - 16:15 | 3.50 | 0 | 3.25 | 0.25
Monday 15:00 – 19:15 | 4.25 | 0 | 4.00 | 0.25
Tuesday 15:00 – 19:15 | 4.25 | 0 | 4.00 | 0.25
Wednesday 15:00 – 19:15 | 4.25 | 0 | 4.00 | 0.25
TOTAL 16.25 15.25 1.0
Library & Museum Assistant – Customer Engagement (Part-Time)
* Location: Belmont
* Hourly Rate: $44 per hour
* Employment Type: Part time
* Days: Sunday – Wednesday
* Start: (Tuesday 3rd of March – Thursday 30th of April)
Duties:
* Assist with the planning, development and delivery of frontline customer services to ensure they remain effective and meet the needs of users.
* Ensure a high standard of frontline customer service is delivered ensuring presentation of library materials, retail stock, shelf order and the library and museum’s general appearance is consistently maintained to a high standard as required.
* Attend promptly to public enquiries relating to services and facilities offered in the Belmont hub and assist in resolving matters raised or refer to the appropriate library and museum officer, specialist or city officer as applicable.
* Carry out circulation duties, including user registrations, loans, returns and shelving of library and museum materials and undertake research for users of the library and museum service as required.
* Check on the condition of all stock on an ongoing basis and report on identified issues as necessary.
* Accurately process payments received including fines, fees and sales ensuring all payments are recorded accurately in the relevant financial system and against the user memberships if applicable.
* Assist with opening, closing and securing the library and museum, as required.
* In consultation with the specialists, assist where required in the on-the-job training of new staff, volunteers and work experience students.
* Attend meetings and undertake relevant training as required, to competently perform the duties of the position.
* Actively seek and report on methods of improving systems of work, policies and practices, to ensure the continuous improvement of the city’s business management system.
* Exercise appropriate authority whilst acting in the best interests of the city, its customers and the community, meeting legislative and operational requirements.
Requirements:
* Excellent interpersonal, conflict resolution and negotiation skills with the ability to communicate with a wide range of people and groups, to ensure delivery of a high level of customer service.
* Previous relevant experience working within a Library or similar customer service environment.
* Proven organisational and administrative skills preferably within a Library or Museum environment.
* Good data entry and numeracy skills, with the ability to apply attention to detail and complete tasks with a high level of accuracy.
* Ability to utilise personal computer applications, particularly the Microsoft Office suite of products (i.e. Word, Excel, Outlook), including the ability to use a computerised Library Management System and Point of Sale (POS) systems.
* Possession of or ability to acquire, a current motor vehicle driver’s licence.
* Possession of, or the ability to acquire, a satisfactory National Police Clearance Certificate (dated within the last twelve months).
Roster & Hours:
Please see the roster at the top of the page.
If you are interested in the role, then please reply with an up-to-date resume, if you are looking for more information then please call Amalgam Recruitment on 6*** .
Additional information
* Based in Belmont
* $44.00 p/h