Job Title:
Process Specialist for Fish Solutions
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Job Description:
Audit and optimize the customer's production process of our Fish Solutions to ensure work is carried out according to specifications, project plan and customer satisfaction.
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* Key Responsibilities:
* Conduct regular audits to identify disturbances, bottlenecks and potential risks in the customer's production process
* Develop and implement recommendations to increase performance and/or process stability
* Provide optional implementation/action plans on the recommendations, including testing and monitoring of the process changes
* Identify service and sales opportunities from a technical perspective and propose optimal maintenance, upgrades and/or replacement solutions
* Train Field Service/Technical Support Engineers and customers on new processes and technologies
* Take ownership of all process consultancy related work orders and escalations
* Support sales-related and innovation modification activities
* Perform Field Service work when required
* Provide remote technical support to first line support and engineers
* Frequent travel to customers
Required Skills and Qualifications:
* Extensive technical knowledge in Marel fish processing equipment portfolio
* In-depth product application and process knowledge
* Good entrepreneurial mindset and ability to translate technical information into usable commercial information
* Excellent communication skills
* Structured way of working, documenting progress
* Ability to execute agreed tasks and deadlines against performance criteria (KPI)
* Knowledge of principles and processes for delivering high quality field service, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
Benefits:
* Opportunity to work with a leading company in the food processing industry
* Chance to develop advanced technical knowledge within the field of expertise
* Collaborative and inclusive work environment
Others:
This role requires frequent travel to customers and may involve working at heights, confined spaces, or other challenging environments.