Technical Services Analyst Position Overview
This role is responsible for providing remote and on-site support to clients, ensuring timely issue resolution and high-quality training.
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Key Responsibilities
* Provide tier-one support via phone, email, and remote access to clients in a timely manner.
* Maintain duplicate system environments for testing and troubleshooting purposes.
* Document all client issues through to resolution using the designated tracking system.
* Plan and prepare for system implementation and upgrade projects.
* Review and contribute to product documentation.
* Triage desk support function for one week per month.
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On-Site Duties
* Perform successful implementations and upgrades.
* Conduct site inspections and reports prior to deployments.
* Coordinate resources from mine staff as needed.
* Provide one-on-one and classroom training on system use and administration.
* Troubleshoot software, hardware, and network issues.
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Experience and Knowledge Requirements
The ideal candidate will possess 3-5 years of user and admin support experience for an enterprise-class software system. They should have a solid understanding of fleet management systems and high-precision products.
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Required Skills and Qualifications
* Databases: Advanced SQL administration ability.
* Fleet Management Systems: Experience with High-Precision and/or Machine Health Products.
* Real-Time Software Systems: Understanding of mobile computing and Windows networking.
* Windows Server Administration: Moderate level of experience.
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Benefits
This role offers a stable work environment with opportunities for career growth and development. The company values its employees and provides a supportive team-oriented culture.
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Other Information
Please note that this job description is subject to change, and not intended as an employment contract. Only shortlisted candidates will be contacted. A resume is required for consideration.
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