About the Role:
The Student Services Team Leader is responsible for guiding and supporting a team of Student Service Officers in delivering exceptional student experiences. This role requires strong leadership, communication, and problem-solving skills to ensure seamless student support.
Australian Pacific College offers a dynamic and supportive work environment with opportunities for career growth and professional development. We are seeking an experienced educator or social entrepreneur who can lead our Student Services team under Academic Manager supervision.
The successful candidate will oversee staff management, academic administration, student progression and compliance, service delivery, graduation documents, and operational requirements. Key responsibilities include:
* Staff Management: Directing staff satisfaction, selection, induction, monitoring, and rostering for Student Service Officers.
* Academic Administration: Overseeing student-related tasks for VET and ELICOS programs.
* Student Progression & Compliance: Monitoring course progress and aligning student success with goals.
* Service Delivery: Operating Online Chat (Zendesk) and responding to enquiries across all channels within SLAs.
* Graduation Documents: Coordinating graduation document production for VET and ELICOS.
* Operational Requirements: Reviewing queries, incorporating learning approaches, and addressing external and internal queries.
To succeed in this role, you will need at least 24 months industry experience, a relevant qualification at least at Diploma level, and experience with Zendesk, Moodle, and NetSuite.
Award-winning institution, career growth opportunities, ongoing development, and a friendly work environment make this an attractive choice.