Job Description
We are seeking a highly skilled and experienced Maintenance Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating the installation of equipment, managing schedules, and providing excellent customer service.
Main Responsibilities:
* Create and manage daily/weekly schedules for field personnel nationally.
* Coordinate the installation of equipment such as flexi-hoses, smoke detectors, and minor home maintenance tasks.
* Serve as the main point of contact between policy holders, tradespeople, and Home Safety Specialists for scheduling needs.
* Maintain and send detailed reports and documentation of assessments, recommendations, and follow-ups to policy holders.
* Monitor ongoing jobs and make real-time adjustments to schedules as needed.
Requirements:
* Proven ability to deliver results in a high-pressure environment.
* Demonstrated ability to work under pressure including the ability to achieve outcomes, prioritize work, meet deadlines, retain personal motivation, and tolerance.
Preferred Skills:
* Knowledge of trades industry terminology and workflow is required.
* Ability to work autonomously and within a team is essential.
About This Role:
This is an exciting opportunity for a skilled professional to join our team and contribute to our mission of providing exceptional service to our customers.