Job Title: Technical Support Officer
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This role requires a high level of technical knowledge and proficiency in handling various types of health technology equipment.
The successful candidate will be responsible for carrying out general technical support activities, which may include equipment receipt, packing, dispatch, pick-up and delivery, management of parts, consumables, test equipment and technical manuals, data entry and checking, telephone answering and customer service, cleaning of specialised workshop areas and equipment, and other miscellaneous workshop support activities as required.
Key Responsibilities:
* Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
* Carry out technical support activities with minimal supervision.
* Regular back-up coverage of reception, switchboard and general administration duties.
* Assist biomedical technicians to provide repairs, planned maintenance, installation/de-installation and other services for a wide range of electronic and/or mechanical health technology equipment.
* Communicate effectively with colleagues, management, clients and other stakeholders.
* Comply with and utilise procedures, policies, regulations, and standards which impact upon the position including Code of Conduct for Queensland Public Service, contemporary human resource management requirements and practices, such as workplace health and safety, equal employment opportunity and anti-discrimination policy.
Qualifications, Registration and Other Requirements:
* A current Queensland Drivers Licence is required.
* Travel, Shift Rostering and On-call requirements: Staff may be required to transfer to another work location, participate in 24 hour shift arrangements, on-call and weekend rosters, occasional overtime, and to travel throughout Queensland for periods of up to approximately two weeks at a time.
* It is a condition of employment for this role for the employee to be, and remain, vaccinated against one or more of the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16): measles, mumps, rubella (MMR), varicella (chicken pox), pertussis (whooping cough), hepatitis B, tuberculosis.
* It is a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19 (Health Employment Directive No. 12/21).