Key Responsibilities
* We guide customers through platform setup and feature utilization.
* Maintaining regular contact with customers, we celebrate successes and address decline in usage proactively.
* Sharing best practices, we help customers feel confident using the platform.
* Our team handles frustrations calmly, turning challenging situations into positive experiences.
Requirements:
* Patient communication style is crucial for our team.
* We are looking for individuals who can manage multiple accounts effectively and ensure follow-ups are completed.
* Curiosity and data-awareness to recognize usage patterns supporting customer success are essential skills.
What's In It for You:
* Clear growth paths into leadership roles are available.
* Flexible work environments like our Gold Coast office offer a great balance between work and personal life.
* Hands-on training, effective tools, and autonomy to manage accounts make our team stand out.