Drive Customer Advocacy and Satisfaction
About the Role
This position requires a Senior Manager to lead the Consumer Net Promoter Score (NPS) program. The ideal candidate will have experience in market research, data analysis, and project management.
Key Responsibilities
* Develop and implement NPS strategies to improve customer satisfaction and loyalty.
* Lead cross-functional teams to analyze customer feedback and identify areas for improvement.
* Present findings and recommendations to stakeholders, using data visualization and storytelling techniques.
* Build relationships with business leaders to understand customer needs and priorities.
* Maintain supplier relationships to ensure high-quality insights and deliverables.
Requirements
* Mastery of market research principles and practices.
* Proven experience in project management, team leadership, and stakeholder engagement.
* Strong analytical and problem-solving skills, with ability to interpret complex data sets.
* Excellent communication and presentation skills, with ability to craft compelling stories from data.
* Ability to work autonomously and prioritize multiple tasks and deadlines.
Benefits
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about driving customer advocacy and satisfaction, and we're looking for like-minded individuals to join us.