About this role
Customer Service Officer – Somersby NSW
* Attractive pay + CSR benefits
* Genuine career progression with training provided
* Diverse and inclusive team
* Work from home on Fridays following a period of training
About the role
As the Customer Service Officer, you will be reporting to the Customer Service Manager and will play an essential role in representing our business! Customers are the key to our continued success, and this role will assist our team in providing an excellent customer experience every time!
In this role you will:
* Provide excellent customer service by phone, email.
* Process orders promptly and accurately.
* Provide sales and support using your product knowledge.
* Keep customers updated and informing them of order updates.
* Understand and comply with Chain of Responsibility laws for configuration of orders and transport.
* Perform additional duties as needed.
Your working hours are Monday to Friday, between 7:00 am and 5:00 pm, totalling 8 hours per day, including a lunch break. You will work from home on Fridays.
About you:
* Customer service experience
* Exceptional communication skills
* Strong attention to detail with accurate data‐entry abilities
* Positive attitude and strong problem-solving skills
What we offer
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:
* Attractive salary and benefits, including access to exclusive discounts and offers.
* Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
* Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
* Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
How to apply
Just click on the Apply for this job button.
We encourage you to apply even if you don't meet 100% the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you!
To find out more about us, visit www.csr.com.au
At CSR, we're building a better future together.
We are a family of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.
We have a strong commitment to workplace, health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.