Mining System Application Support Analyst
We are currently seeking a Mining Systems Application Support Analyst to work on a contract basis across an exciting autonomy project. The role will be FIFO on an 8/6 day/night roster from Perth.
Our client is a globally recognised mining operator, known for pioneering autonomous technology and large-scale innovation in the resources sector. With operations spanning some of Australia's most significant iron ore sites, they are at the forefront of applying cutting-edge digital systems to drive productivity and sustainability.
Description
As a Mining Systems Application Support Analyst, you will play a key role in keeping Autonomous Mining Systems technology updated, reliable, and running smoothly. You will be the first point of contact for application support, working on-site to maintain uptime and performance while collaborating with Product teams in Perth and Operations teams at site.
Responsibilities
- Ensure system uptime and stability on site, restoring services quickly and managing communications with affected users.
- Act as the primary on-site contact for software users, technicians, and product development teams.
- Deploy, configure, and maintain Fleet Management System applications and services, including during planned outages.
- Configure and maintain monitoring, alerting, and logging tools to ensure overall system health.
- Proactively respond to system alerts, troubleshoot issues, and escalate to appropriate teams as needed.
- Perform routine Linux system administration, ensuring compliance with internal security standards.
- Provide L1 and L2 technical support to manage inquiries and application support issues.
- Document and improve support processes, monitoring practices, and change management procedures.
- Collaborate with Product Managers and Owners on system upgrades, bug fixes, and issue resolution.
Qualifications
- Significant experience responding to production incidents, restoring services, and managing communications.
- Proficiency in Python and Bash scripting.
- Experience with monitoring and logging tools (Dynatrace preferred).
- Strong knowledge of Docker containers, orchestration tools, and virtual machine management (VMware, Hyper-V).
- Familiarity with SQL Server or other relational databases.
- Experience supporting Fleet Management Systems or other production-critical technology (highly regarded).
- Understanding of cyber security concepts for application and network security.
- Skills in automated configuration and deployment tools (Ansible preferred).
- Excellent problem-solving skills and ability to explain technical issues to non-technical audiences.
- Tertiary qualification in Computer Science, Systems Engineering, or equivalent experience.
What we offer
- FIFO roster 8/6 or 7/7 from Perth
- Competitive contract rate
- Work with cutting-edge mining autonomy technology
- Opportunity to support critical production systems within a high-performing team
- Backed by Brunel's global network and local expertise, offering career support and development
- Career progression opportunities
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