Why Join Computence?
Computence is a growing MSP supporting organisation's IT and technology requirements across Australia, including manufacturing, distribution, retail, consulting, medical, motorsport, construction, and marine. We've been in business for over 30 years, quietly building something unique.
About the Role:
This is an exciting opportunity to advance your career and become an integral part of a growing technology organisation that truly values its team.
We're now looking for a capable Level 2 technician/cloud engineer who can hit the ground running, with strong and demonstrated expertise in Microsoft 365 and associated technologies. You’ll work across a variety of customer environments, providing both remote and on-site support, and contributing to broader infrastructure and security work.
This is a hands-on role – expect to spend time at client sites across Sydney as well as significant time at our riverside office located in the Tacoma / Wyong area.
Responsibilities:
* Provide Level 1/2 customer-facing technical support via phone, remote access, and on-site
* Troubleshoot Windows, Microsoft 365, hardware, and networking issues
* Log and track service tickets in alignment with SLA
* Install and configure desktops, laptops, and peripheral equipment
* Assist with on-site work
* Escalate complex issues while retaining ownership and follow-up
* Maintain clear, accurate documentation
Technical Skills & Attributes:
* 1–3+ years IT support in an MSP or multi client environment (required)
* Strong Level 1/2 troubleshooting skills across Windows and common business apps
* Demonstrated Microsoft 365 admin experience (required)
* Basic networking knowledge
* Excellent communication, customer service, and problem-solving abilities
* Ability to manage multiple tickets and priorities
Bonus Skills:
* Experience with RMM tools
* Relevant certifications (Microsoft, CompTIA A+, TAFE, etc.)
* Exposure to Azure, cloud backups, and other SaaS platforms
Requirements:
* Current Australian driver’s license
* Willing to undergo police check
* Personal and professional references
* Must have the right to work in Australia
What We Offer:
* Friendly, team-oriented culture
* Training, mentoring, and clear career progression
* Varied work across multiple clients (remote and on-site)
* Competitive salary – remuneration is dependent upon experience.
How to Apply:
To proceed we will require:
* Your resume
and a tailored cover letter including:
* Examples of how you have managed multiple tickets in an MSP/Multi-Client environment
* Specific Microsoft 365 admin tasks you’ve handled