Job Role: Client Services Associate
The role of the Client Services Associate is pivotal in delivering high-quality support services to clients receiving in-home care. The successful candidate will work collaboratively with field staff, clients, families, and healthcare professionals to ensure exceptional service delivery.
About the Position:
* Conduct thorough assessments and develop personalized care plans that cater to each client's unique needs.
* Coordinate and schedule care services efficiently, ensuring seamless support for clients and their families.
* Provide guidance, resources, and regular check-ins to carers, empowering them to deliver top-notch care.
* Maintain compliance with care standards and documentation, upholding the highest level of professionalism.
* Prioritize client satisfaction, fostering a culture of respect, empathy, and open communication.
Key Requirements:
We seek a highly skilled and compassionate individual with excellent communication, time management, and problem-solving skills. Ideally, the successful candidate will possess:
* Experience in care coordination, case management, or a related field.
* A background in aged care, disability support, or community services, with a strong understanding of relevant regulations and standards.
* Proficiency in using technology and care management systems, with a willingness to learn and adapt to new tools and processes.
* A current driver's licence and access to a reliable vehicle, enabling efficient travel to clients' homes and workplaces.
What We Offer:
A dynamic, supportive team environment that values collaboration, innovation, and professional growth.
An opportunity to make a tangible impact in the lives of clients and their families, as part of a dedicated team committed to delivering exceptional care services.
Ongoing training and career development opportunities, enabling you to stay ahead of industry trends and best practices.