Posted: 26 August
Offer description
Insurance Operations Specialist Role
The role of the Insurance Operations Specialist involves applying sound investigation, ownership and decision-making skills to various areas, including managing complex insurance enquiries, reviewing and updating business rules, identifying process improvements, supporting product and pricing changes, and assisting with insurance-related breaches.
* Manage the insurance operations inbox, addressing customer queries and escalating issues as needed.
* Review and update insurance business rules to ensure compliance and efficiency.
* Identify opportunities for process improvements and communicate them to relevant stakeholders.
* Support the implementation of product and pricing changes.
* Assist with insurance-related breaches and incidents.
* At least five years' experience in an insurance role.
* Superannuation or insurance administration is desired.
* Excellent written and oral communication skills.
* Well-developed sense of initiative and ability to work diligently and efficiently.
* Excellent organisational skills and ability to prioritise tasks.
* Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
* Interpersonal skills that foster cooperation and teamwork.
