Job Description:
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We are seeking a diligent Loss Prevention Associate to join our team. As a key member of our organization, you will play a vital role in maintaining the security and integrity of our stores within your district.
The Loss Prevention Associate is responsible for acting as a visual deterrent to criminal activity, responding to incidents, promoting compliance with company policies and procedures, and supporting the overall Loss Prevention strategy.
* Deter theft and fraud by completing high profiling activities and offering excellent customer service
* Ensure all physical security systems are operational and functioning correctly (CCTV, alarms, monitors, tethers, security tags, detachers, locks, safes, punch code locks and keys)
* Manage customer access to tethered items and products in cabinets
* Manage the alarm codes for the store
* Respond to EAS gate activations
* Respond to incidents and gather preliminary evidence (Incident details, CCTV, property details etc)
* Refer serious incidents to the Loss Prevention Manager
* Identify and rectify any non-compliance with the merchandise protections guide
* Review EAS to CCTV reporting and notify the Loss Prevention Manager of known thefts
* Conduct random SOH checks to test inventory accuracy
* Conduct random bag checks on customers and Associates
* Conduct random locker checks
* Conduct random delivery checks to test inventory accuracy
* Conduct Loss Prevention Awareness training
* Build strong working relationships with internal and external stakeholders
* Promote compliance with all policies and procedures
* Support stores with the cash collection and change process
* Work with Store Management to administer the UDA process
Ideal Education / Qualifications / Competencies:
* A current Security Industry Employee Licence (preferred)
* Loss Prevention experience preferable
* Flexible with local travel and working hours
* Strong and effective conflict resolution skills
* Ability to influence others and build relationships
* Results driven