Ardency is proudly owned by Keyton, one of Australia's most trusted and leading owners and operators of retirement villages. With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we're leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors.
Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.
At Ardency, we create genuinely exceptional places for people to call home. Our communities are built on warmth, connection and local character, supported by service that truly makes a difference in residents' everyday lives. We set a new benchmark in premium boutique living, combining thoughtful design, luxury finishes and modern amenities to support comfort, ease and independence.
* Career development and growth opportunities
* Opportunity to train and work alongside a supportive, professional team
* Thrive as part of a strong team in an exceptional work environment
* Employer referral program
* Health & Wellbeing and Reward Program
* Exclusive access to Sonder mental wellbeing app
* Discounted health insurance, annual vaccinations and skin checks
* The opportunity to make a meaningful impact in the lives of our residents
The Role
Set in the heart of leafy Richmond, Kennedy Place offers luxury residences where cosmopolitan living meets refined design and personalised five-star service. With a private wellness centre, seamless access to Melbourne's public transport, and a lifestyle designed for those who value connection, calm, and the extraordinary, Kennedy Place is more than just a home.
We have an exciting opportunity for a Concierge to join our dynamic team on casual basis. This Concierge is the go-to person for our residents, who is a vital part in the smooth operation of the resort. The successful candidate, will therefore be required to assist in various areas of the resort, having more of a hands-on approach.
Reporting to the Ardency Manager, you will be tasked undertaking a variety of concierge duties and responsibilities including:
* Providing a high level of customer service to the residents and guests of Kennedy Place by Ardency
* Managing reception duties and responding to resident and guest enquiries
* Maintaining accurate data records and assisting with invoicing
* Coordinating contractor inductions and supporting EHS compliance
* Conducting resident welfare checks and managing follow‐ups where required
* Assisting with production of weekly newsletter, monthly journals and community communications
* Contractor management including inductions
* Assist with day-to-day operational activities through different IT platforms
* Delivery of resident packages and room service meal
* Set up and pack down of resident activities
* Ensuring that a premium level of customer service is provided to our residents in every interaction.
Shifts
This is a casual position and does not offer guaranteed or full-time hours. We are seeking applicants with the flexibility to work across all shifts on a rotational roster, including weekdays and weekends. Availability to provide additional support for leave coverage is essential.
Shifts may include:
* Monday: 8:00am – 4:00pm
* Afternoon shifts (Tuesday to Friday): 3:30pm – 8:00pm
* Weekend shifts: 8:00am – 2:00pm and 2:00pm – 8:00pm
Training will be provided to the successful candidate.
About You
To be successful in your application, you will have the following;
* Administration and demonstrated customer service experience
* Demonstrated experience using Microsoft Office (Outlook, Word, Excel) and ability to pick up new systems
* Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community
* Exceptional interpersonal skills with an approachable personality that helps build trust and rapport with residents, families, and team members
* Be highly organised and able to prioritise competing tasks
* Demonstrates outstanding personal presentation and reliability
* Willingness to learn and professionally develop
* A professional, initiative-taking and can-do attitude
* To have a current First Aid and CPR certificates,
* Have current RSA, or be willing to obtain
Ready to Join the Fun?
If you're passionate about fostering a vibrant and caring community for independent seniors, we'd love to hear from you! Join our friendly team and be part of something truly meaningful.
Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Concierge opportunity and explain how your skills, qualifications and interests align with our requirements.
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May to November. For selected roles that are more physical in nature, pre-employment medical assessments may also be required prior to any employment offers being made.
At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.
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