Overview
It starts here. With Bendigo Bank... and you.
We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.
Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best – helping customers achieve their banking goals.
Whether you're assisting customers with transactions, educating them about our online platforms, or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives.
Responsibilities
* Exploring customers' needs through in-depth conversations to help them achieve their financial goals and collaborating with different specialists within the branch.
* Keeping up with constant change. Supporting customers with their digital literacy and online banking needs as we continue to innovate our offerings.
* Being the face of the branch and customer service. Acting as the customer's go‐to person for anything from processing transactions and handling cash to investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.
* Embracing an attitude of lifelong learning. Bringing your brilliant mind, and we'll help you take your career to the next level with on‐the‐job training and external development opportunities.
* Building connections. Supporting customers, giving back, and making our communities a better place while having some fun along the way!
Working Hours
Permanent part‐time position in North Richmond, NSW. Working hours are 42.25 per fortnight. Roster is Wednesdays, Thursdays & Fridays 8.45 am – 5.15 pm.
Qualifications
* Experience in customer service and a comfort in uncovering customer needs and meeting performance targets.
* Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
* Confidence to communicate with new and existing customers face‐to‐face and over the phone.
* Eagerness to understand and communicate what makes our bank different.
* Drive for collaboration – mateship is crucial for us to work together and achieve our goals.
* Experience in the banking and finance industry is a plus but not essential.
* An interest in and/or a connection to the local community.
Our Community Banking model
Community Banking operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.
Why work with us?
* Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.
* Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day.
* Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.
Benefits
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
* Our corporate university 'BEN U' to take your learning to the next level.
Diversity and Inclusion
We believe a diverse workforce supported by an inclusive culture is central to our success, and we're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don't hesitate to reach out if you require any adjustments to the application or interview processes.
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