Overview
The Quality Assurance Officer reports to the Quality Assurance Manager and is accountable to the Director Corporate Services. The position incumbent is responsible for supporting the organisation to maintain quality, risk, compliance and governance systems. The occupant works collaboratively with a wide range of people from within and beyond the organisation to achieve quality improvements and strategic goals and act as a resource for all employees within the organisation on quality, risk and governance issues.
Responsibilities
Support and maintain quality, risk, compliance and governance systems; collaborate with internal and external stakeholders to achieve quality improvements and strategic goals; act as a resource for employees on quality, risk and governance issues.
Essential Qualifications / Selection Criteria
* Demonstrated knowledge of and commitment to quality and compliance principles.
* Demonstrated experience in the use of quality processes, including outcome measures/performance indicators, performance monitoring, benchmarking and review.
* Highly developed interpersonal skills including consultation skills and the ability to proactively establish and sustain effective stakeholder relationships.
* Strong organisational skills, the capacity to successfully manage competing priorities, maintain attention to detail and meet deadlines.
* Well-developed ability to undertake research and to prepare, collate and organise data.
* Detailed knowledge of standards, legislation and guidelines relevant to AGPAL accreditation and health administration.
* Understanding of the issues including social determinants affecting Aboriginal people health status in contemporary Australian society.
* Understanding of audit processes related to AGPAL Standards and internal audit experience.
* Demonstrated ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander peoples.
Desirable Qualifications
* The person identifies as Aboriginal and/or Torres Strait Islander and is acknowledged as such by their community.
* Certificate IV or Diploma in Risk Management/Quality Assurance is highly desirable.
* Understanding of the issues affecting Aboriginal and Torres Strait Islander people and the ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.
Additional Information
The position involves working with a multicultural organisation where the majority of staff, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Candidates must be able to demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people and their ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.
As per section 51 of the Equal Opportunity Act 1984 (WA) PAMS actively seeks to increase the diversity of our workforce to better meet the differing needs of our clients and stakeholders and to improve equal opportunity outcomes for our employees. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
Please note: In addition to the above skills and experience, the successful candidate will require an unrestricted WA "C" Class Driver's Licence, and be required to submit a National Police Clearance (dated within 3 months) and Working With Children Check (where applicable) prior to appointment, in order to be eligible for the position.
Applicants for this position must be legally entitled to work in Australia and will be required to provide evidence of this entitlement. Acceptable evidence includes an Australian or New Zealand passport, birth certificate, or foreign passport with relevant visa.
Benefits
* Base salary of $83,964.04 - $96,350.67 per annum plus superannuation.
* Generous salary packaging options to increase take-home pay.
* Flexible working arrangements; 5 weeks' annual leave + 17.5% leave loading.
* $100 per month mobile phone allowance; power subsidy in accordance with the PAMS Employee Remuneration Policy.
* Support to invest in your career through additional training and study leave options.
* Employee Assistance Program; retention initiatives in accordance with the PAMS Employee Remuneration Policy.
About the Organisation
The Puntukurnu Aboriginal Medical Service (PAMS) is an Aboriginal Community Controlled Health Service located in the East Pilbara region of Western Australia and provides comprehensive and culturally appropriate primary health care services to the Martu people of Newman and the four remote Aboriginal communities of Jigalong, Parnngurr, Punmu and Kunawarritji. Our multidisciplinary team includes GPs, Remote Area Nurses and Aboriginal Health Workers who provide holistic and high-quality health care throughout the region.
With an administrative hub in Newman, PAMS provides holistic primary health care and community health programs to individuals and families within Newman and the remote communities of Jigalong, Parnngurr, Punmu and Kunawarritji. PAMS has over 700 registered clients, with most being Martu. Services include health education and promotion programs, and management of ongoing health issues such as diabetes, hypertension, ante-natal & post-natal care and child health.
Living in Newman, WA
Living and working in Newman offers a unique opportunity to experience life in the heart of the Pilbara. It is a remote, vibrant inland town with a strong community spirit and access to essential amenities. Summers can be very hot, and travel to major centres requires planning, but the lifestyle can be rewarding for those who are adaptable and community-minded.
Application Process
To apply, please submit:
* A current comprehensive CV including the contact details of two referees.
* A cover letter no more than 2 pages outlining how you meet the skills and experience for this position.
Shortlisting for this position will commence immediately. PAMS reserves the right to appoint a candidate prior to the closing date.
For further information please contact the People and Culture Team on (08) 9177 93*** or ******@puntukurnu.com.
Be careful - Do not provide bank or credit card details when applying and report suspicious job ads.
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