* Job Details* Key Skills* Recruiter Details* Company Details##### Job DescriptionRole Overview:As a SAP Fieldglass Help Desk Specialist & Application Analyst at Telstra, your primary focus will be to support Telstra users and suppliers across Australia and various international locations. You will serve as the initial point of contact for queries related to SAP Fieldglass - Telstras Vendor Management System (VMS), assisting individuals in navigating the platform, resolving issues, and ensuring smooth operations. You will be an integral part of a collaborative team that values curiosity, teamwork, and providing exceptional user support through clear communication and practical problem-solving.Key Responsibilities:- Provide front-line support to Fieldglass users by troubleshooting, diagnosing, and resolving inquiries via phone and email.- Capture, manage, and resolve support tickets, ensuring timely escalation when necessary.- Support supplier lifecycle activities such as onboarding, offboarding, and rate maintenance.- Configure and maintain the Fieldglass application, building expertise in functional and technical aspects.- Assist with operational reporting, analytics, and contribute to continuous improvement initiatives.- Contribute to training content development, guides, and collateral for internal teams and suppliers.- Maintain and update content within the Fieldglass knowledge hub to ensure accuracy and relevance.- Support governance requirements by ensuring compliance practices, audit trails, and logging are followed consistently.Qualifications Required:- Excellent communication skills with the ability to build rapport, communicate clearly, and assist individuals in problem-solving.- Solution-focused mindset to tailor practical and effective solutions that meet user needs.- Eagerness to learn and grow technical and functional expertise in Fieldglass within a fast-paced environment.- Resilient and positive attitude, remaining adaptable, optimistic, and calm under pressure.- Customer-facing confidence with a strong willingness to learn and enthusiasm to develop.- Strong problem-solving abilities, including quick issue analysis, root cause identification, and proactive resolution.- High attention to detail to maintain accuracy, quality, and consistency in all tasks.(Note: Company details were not provided in the job description) Role Overview:As a SAP Fieldglass Help Desk Specialist & Application Analyst at Telstra, your primary focus will be to support Telstra users and suppliers across Australia and various international locations. You will serve as the initial point of contact for queries related to SAP Fieldglass - Telstras Vendor Management System (VMS), assisting individuals in navigating the platform, resolving issues, and ensuring smooth operations. You will be an integral part of a collaborative team that values curiosity, teamwork, and providing exceptional user support through clear communication and practical problem-solving.Key Responsibilities:- Provide front-line support to Fieldglass users by troubleshooting, diagnosing, and resolving inquiries via phone and email.- Capture, manage, and resolve support tickets, ensuring timely escalation when necessary.- Support supplier lifecycle activities such as onboarding, offboarding, and rate maintenance.- Configure and maintain the Fieldglass application, building expertise in functional and technical aspects.- Assist with operational reporting, analytics, and contribute to continuous improvement initiatives.- Contribute to training content development, guides, and collateral for internal teams and suppliers.- Maintain and update content within the Fieldglass knowledge hub to ensure accuracy and relevance.- Support governance requirements by ensuring compliance practices, audit trails, and logging are followed consistently.Qualifications Required:- Excellent communication skills with the ability to build rapport, communicate clearly, and assist individuals in problem-solving.- Solution-focused mindset to tailor practical and effective solutions that meet user needs.- Eagerness to learn and grow technical and functional expertise in Fieldglass within a fast-paced environment.- Resilient and positive attitude, remaining adaptable, optimistic, and calm under pressure.- Customer-facing confidence with a strong willingness to learn and enthusiasm to develop.- Strong problem-solving abilities, including quick issue analysis, root cause identification, and proactive resolution.- High attention to detail to maintain accuracy, quality, and consistency in all tasks.(Note: Company details were not provided in the job description)Sign-in & see how your skills match this jobSKILLS* SAP Fieldglass* Vendor Management System VMS* SolutionFocused Mindset* Eagerness to Learn* Resilient Attitude* Positive Attitude* CustomerFacing Confidence* ProblemSolving Ability* Attention to Detail- SAP Fieldglass Help Desk Specialist & Application Analyst* Business Intelligence* Analytics* Data analysis* Data mining* Statistical reporting* Supply chain* Marketing* Sales* Finance* HR* Procurement* Project management* Data solutions* Excel* Power BI* SQL* Python* UI design* User training* User support* User Acceptance Testing* Documentation* Quality assurance* Stakeholder management* Azure* Cloud Computing* MS Access* Analytical tools* Methodologies* Datadriven solutions* BI insights* Data sets* Market economics* Technical knowledge* Data repositories* Data archiving* Data maintenance* Databricks* Enterprise applications* Written communication* Verbal communication* SAP* Salesforce* ITApplication support* User access management* Analytic thinking* Problemsolving* Multitasking* Organizational skills* WMS* TMS* Project management* Technical writing* Continuous improvement* Digital transformation* Process standardization* Problem solving* Documentation* Training* Reporting tools* Standard Operating Procedures* SQL* Supply chain Operations* Communication skills* Logistics application specialist* KPIs* Business Requirement Documents* Process maps* MS Office products* Customer focused* Adaptive to change* Selfdriven* Organized* Continuous Improvement* Project Management* Process Improvement* Root Cause Analysis* Operations Management* Interpersonal Skills* Lean Six Sigma practices* CI program administration* Communication Strategies* Lean Six Sigma Green Belt certification* Microsoft Office Suite* Written* Verbal Communication* Business Intelligence* Analytics* Data analysis* Data mining* Statistical reporting* Supply chain* Marketing* Sales* Finance* HR* Procurement* Project management* Data solutions* Excel* Power BI* SQL* Python* UI design* User training* User support* User Acceptance Testing* Documentation* Quality assurance* Stakeholder management* Azure* Cloud Computing* MS Access* Analytical tools* Methodologies* Datadriven solutions* BI insights* Data sets* Market economics* Technical knowledge* Data repositories* Data archiving* Data maintenance* Databricks* Enterprise applications* Written communication* Verbal communication* SAP* Salesforce* ITApplication support* User access management* Analytic thinking* Problemsolving* Multitasking* Organizational skills* WMS* TMS* Project management* Technical writing* Continuous improvement* Digital transformation* Process standardization* Problem solving* Documentation* Training* Reporting tools* Standard Operating Procedures* SQL* Supply chain Operations* Communication skills* Logistics application specialist* KPIs* Business Requirement Documents* Process maps* MS Office products* Customer focused* Adaptive to change* Selfdriven* Organized* Continuous Improvement* Project Management* Process Improvement* Root Cause Analysis* Operations#J-18808-Ljbffr