Main Responsibilities
* Sign new customers efficiently by managing new leads from the Enquiries team and collaborating with Service Coordinators and Service Support Partners, leading to timely and seamless customer onboarding and increased customer acquisition.
* Enhance customer satisfaction and service expansion by identifying and addressing unmet service needs within existing customers, resulting in greater customer retention and higher service uptake.
* Establish a strong regional market presence by building and maintaining a relevant network of relationships, contributing to increased brand recognition, more customer referrals, and expanded business opportunities.
* Drive regional growth and demand generation by contributing to a Sales Plan that increases Northcott's visibility and directly leads to an increase in service demand and lead generation in the region.
* Increase customer engagement and leads by coordinating Northcott's presence at expos and networking events, leading to new customer connections, expanded referral networks, and heightened brand awareness.
* Generate new business leads by establishing and nurturing local partnerships that raise awareness of Northcott, resulting in a steady flow of new prospects and leads for services.
* Create a continuous stream of referrals by developing and executing a targeted outreach strategy to referrers (cold-calling, email, LinkedIn), resulting in increased referral sources and new business opportunities.
* Deliver comprehensive customer support by building an in-depth understanding of Northcott's services, NDIS funding, and support needs, leading to more informed customer interactions and higher conversion rates.
* Maximize sales impact by collaborating with internal teams to create and implement targeted sales campaigns, resulting in more successful lead generation, stronger referrer networks, and higher sales conversion.
* Meet or exceed business development targets by providing accurate and timely reporting, ensuring continuous alignment with key performance metrics, and driving overall sales growth.