Orthopaedics SA represents the largest private orthopaedic group in South Australia, boasting a team of 23 specialists committed to delivering exceptional medical care across all age groups. Our specialists are supported by a professional team, including administration, nursing, and management staff, all focused on providing outstanding healthcare services.
The Opportunity:
We are seeking an experienced administration professional to join our dynamic and rewarding healthcare environment. This role is ideal for someone looking to elevate their career and who thrives in efficiently managing a busy practice, providing exceptional customer service, and building strong, trust-based relationships.
Key Responsibilities
* Executive Support: Offer dedicated one-to-one support to an Orthopaedic Surgeon, managing comprehensive schedules, orchestrating appointments, and preparing for meetings and presentations. Serve as the primary point of contact between the surgeon, medical personnel, patients, and external partners.
* Multi-Site Coordination: Efficiently manage responsibilities across multiple locations, adapting to the unique needs and protocols of each site. Guarantee consistent communication and coordination among sites.
* Clinic and Theatre List Management: Schedule and organise patient appointments and surgical bookings. Collaborate with healthcare teams to ensure efficient operations of clinics and surgical theatres. Address cancellations or schedule changes promptly, minimising impact on service delivery.
* Patient and Operation Accounts Management: Supervise all aspects of patient billing and invoicing, ensuring accuracy and timeliness. Manage insurance claims and maintain communication with insurance providers when needed. Keep and maintain accurate records of all financial transactions and patient accounts. Act as the initial first point of contact for patients, providing information, assistance and support. Address patient inquiries and concerns, ensuring a high level of patient satisfaction. Maintain confidentiality and sensitivity in all patient interactions.
* Document Preparation and Management: Produce high-quality typed communications, including patient correspondences, surgical notes, and medical reports. Ensure all documentation is accurate, current, and adheres with legal and organisational standards.
* Additional Support to Other Practices: Offer assistance to other practices within the organisation as needed. Adjust to varying team dynamics and environments, maintaining exceptional professionalism. Proactively identify and implement enhancements in procedures and workflows within the practice. Participate in team meetings and organisational initiatives focused on elevating service quality and patient care.
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a personal assistant?
* Do you have a current Police Check (National Police Certificate) for employment?
* What's your expected annual base salary?
* Which of the following medical practice management software do you have experience with?
* How much notice are you required to give your current employer?
* Do you have a current Australian driver's licence?
* Which of the following statements best describes your Covid-19 vaccination status?
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