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Managing Director - ServiceNow Consultant - CIS (ITSM, CSM, HRSD, FSM, SPM, APM, CAD, CSA)
Senior Business Analyst – ServiceNow Implementation
Location: Canberra (Onsite at least 3 days per week)
Security Requirement: Australian Citizens only (Baseline Clearance advantageous but not required)
About the Opportunity
Hatchit Studios is seeking a strategic Senior Business Analyst to support a federal government client in the phased and iterative implementation of the ServiceNow platform. This role is central to eliciting and shaping functional requirements for both current and future business workflows, with a strong focus on automation, process optimisation, and collaborative delivery.
You'll work closely with internal stakeholders and a specialist implementation partner to help drive value through structured workshops, process mapping, and prioritised ServiceNow use cases.
Key Responsibilities
* Lead stakeholder engagement to gather and validate functional requirements
* Facilitate discovery workshops and produce business process maps, user stories, and functional specifications
* Act as the liaison between internal business units and external ServiceNow vendor teams
* Maintain and manage a prioritised backlog of use cases aligned to a phased roadmap
* Support sprint planning, UAT, training coordination, and change impact assessments
* Ensure traceability, quality, and governance of requirements across the delivery lifecycle
Skills & Experience Required
* 5+ years as a Business Analyst on large-scale ICT or transformation projects (preferably in government or regulated sectors)
* Strong experience in agile or iterative delivery environments
* Familiarity with ServiceNow or equivalent workflow platforms (e.g. Salesforce, PEGA, Dynamics)
* Excellent facilitation and stakeholder engagement skills
* Proficiency in documenting user stories, process flows, and specifications using tools like Visio
* Demonstrated experience working with vendors and supporting change enablement initiatives
Why Join Us?
Contribute to a major digital uplift program
Competitive rates and Canberra-based delivery
Join a highly experienced ServiceNow delivery partner
Flexible, supportive environment with meaningful impact
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Research, Analyst, and Information Technology
* Industries
IT Services and IT Consulting
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