Senior Unified Communications Engineer
We are seeking a talented, ambitious and experienced Senior Unified Communications (UC) Engineer to join our team. You will use your technical expertise to support and manage Cisco Call Manager for our customers.
Key Responsibilities:
- Maintain and support the Cisco Call Manager related voice services.
- Support Cisco Unified Computing System (UCS), Cisco TelePresence Video Communication Server (VCS) and Unity services.
- Proactively identify problems prior to or when they occur and provide leadership in resolving those issues in a timely manner.
Required Experience:
- Minimum 5+ years of hands-on experience with Cisco unified communications manager (CUCM), Unified Computing System (UCS), Cisco Instant Messaging and presences, CUCCX and Cisco Unified Border Elements.
- Hands-on experience in building, maintaining, using, and troubleshooting UC Platforms.
- Installation, configuration and patching for CUCM and Cisco Unity Connection.
- Expertise in end point registration, call routing and the feature configuration such as call pickup, call hunt, call park, music on hold etc.
- Experience in implementing, managing and troubleshooting complex IP Tel & UC Cisco based networks is crucial for success in this role.
Technical Requirements:
- Troubleshoot various issues related to CUCM, CME users, features, gateway call routing, PBX call routing, IP phone registration.
- Technical Expertise in Cisco Contact Centre solutions including Cisco UCCX.
- Ability to configure Cisco CUBE.
- Ability to administer end user support for Cisco IP Phones deployments.
- Incident management and service assurance of the Cisco Voice products.
- Exceptional written and interpersonal communications skills with attention to detail.
Qualifications:
- Bachelor's degree in computer science, systems analysis or a related study, or equivalent experience.
- Current CCNP Voice and/or CCNP Collaboration preferred.