Location: Wollongong| Employment: Full-Time
Who We Are
At H.Parsons Group, we do more than just deliver services — we create meaningful experiences for the communities we serve. Behind every heartfelt moment is a dedicated team keeping the wheels turning smoothly — and that’s where you come in!
We’re looking for a tech-savvy, problem-solving, people-loving IT Support Officer who’s ready to take the reins of our IT operations, work alongside our software development team of FuneralArranger.com.au and make sure our tech never misses a beat. If you love cracking puzzles, supporting a team, and making a real difference, keep reading!
What You’ll Be Up To
- Leading the charge on all things IT across our business — from desktops to servers, software to networks.
- Managing incoming support requests with high-level efficiency to keep everyone’s tech running like clockwork.
- Support user onboarding and offboarding processes.
- Assist our team with audio visual set up or equipment issues.
- Jumping into the trenches to troubleshoot and fix hardware, software and network issues.
- Assist management of user accounts, permissions and security settings within the Microsoft 365 environment.
- Take control of our phone operations system 3CX.
- Support API integrations with third party software support.
- Building and maintaining a treasure cove of IT knowledge — think guides, how tos, and process gold.
- Monitor, maintain, and improve the organisation’s cyber security posture to safeguard information assets.
- Collaborating across departments, understanding their tech needs, and delivering solutions that actually work.
- Keeping an eye on service desk metrics and driving continuous improvements because we’re always aiming higher.
What You Bring To The Table
- A solid track record in IT support with some experience under your belt.
- Strong skills with Windows environments, Office 365, networking basics, and common business apps.
- A knowledge of monitoring and maintaining websites and hosting on AWS.
- An ability to juggle multiple priorities like a pro without breaking a sweat.
- Communication skills that can translate “tech-speak” into everyday language (and maybe even a little humor!).
- Familiarity with IT ticketing systems and remote support tools is a bonus.
- A genuine passion for helping people and solving problems.
Why You’ll Love Working Here
- You’ll be part of a values-driven company that cares about its people and the community.
- A supportive and friendly workplace where your ideas and contributions matter.
- The chance to shape and improve IT services that directly impact how we support families every day.
- Opportunities for ongoing learning and growth — because we want you to succeed as much as you do.
Ready to Step Up?
If you’re keen to take charge of a dynamic IT role in a company that’s all about care, connection, and community, we want to hear from you!
Send us your resume and a cover letter that tells us why you’re the perfect fit to our team. #J-18808-Ljbffr