Customer Service Professional
Your Opportunity:
The ideal candidate for this role will possess exceptional communication skills, be able to work independently in a small team environment and have the ability to provide excellent customer service.
Key Responsibilities:
* Manage sales enquiries within our branch, over the phone, over the counter, and via email
* Build engaging relationships with customers and internal stakeholders
* Process customer quotes, orders, and manage the end-to-end customer relationship
* Attend to branch administrative requirements; reconciling daily banking, preparation of test certificates, filing, and archiving
* Provide product-based and technical information to ensure the customer considers the right product for their application
* Ensure customer requests are actioned in a timely manner within allocated timeframes
* Take ownership in continuing and cultivating all customer relationships
* Assist in other areas of the business as required
Requirements:
To succeed in this role you will need:
* Sales and customer service experience
* Excellent oral and written communication skills with a proactive approach
* Comprehensive computer experience with the ability to learn internal applications
* Strong time management skills with a solution-focused approach to problem-solving
* Be safety-minded and promote all things safety within our branch
* Able to focus on completion of allocated tasks and have a high attention to detail
Culture & Benefits:
A career with us offers rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where team members care about each other and enjoy building meaningful connections.
We provide a range of benefits including:
* Great work/life balance working Monday to Friday
* Competitive salaries and incentives
* Diversity and well-being initiatives
* Ability to purchase up to 4 weeks additional annual leave
* Team events, celebrations, and development opportunities
* Team member discounts on products
* Discounted offers from corporate partners
* Onsite parking and novated leasing options
* Generous annual share plans
* Attractive parental leave policy and more
* Employee recognition programs and awards