Account Manager - Space Planning Occupancy (SPO)
Job Title: Account Manager - Space Planning Occupancy (SPO)
Job Description Summary: The Director, SPO is responsible for all aspects of Space Management, Planning and Occupancy for dedicated account teams, aligning with the SPO Global Platform. The role translates business requirements into effective solutions aligned with client workplace model and real estate strategy across space, occupancy planning, design, moves, FF&E; and data management.
About the Role
- Define immediate and long‑term client goals concerning management and oversight of occupancy and utilization analysis, support strategy solutions, and recommend executable planning solutions and accurate real estate allocation reporting.
- Maintain a strong partnership with the client organization.
- Develop a robust SPO delivery organization that adapts in a fast‑paced, dynamic environment.
- Ensure all SPO deliverables are met including SLA and KPI requirements.
- Work closely with account leadership, service lines, and client representatives on staffing, future projects, and maintaining client relationships.
- Ensure compliance with core program standards – all C&W; tools, processes, templates and outputs standardized and customized to the client.
- Write and present business proposals for new opportunities for growth and expansion.
- Makes recommendations to enhance operational efficiency & service delivery; direct development of program tools and deliverables.
- Oversee creation and maintenance of playbooks, templates and tools.
- Coach the team in providing effective space planning solutions and move management delivery for all project types (expansions, relocations, consolidations, refreshes). Manage client and vendor relationships, talent and resource utilization.
- Establish goals and objectives with timetables for the organizational unit and sub‑units supervised.
Qualifications
- Bachelor’s degree in Architecture, Interior Design, Corporate Real Estate & Facilities Management Planning/Coordination, Facilities, Project or Construction Management, or related field.
- Seven+ years experience in a corporate real estate environment.
- Strong verbal presentation skills; ability to communicate to executive level.
- Advanced analytical, organizational and problem‑solving skills with a focus on long‑term strategic vision.
- Ability to process work quickly, accurately and manage changing priorities.
- Basic understanding of Corporate Real Estate and financial concepts.
- Strong team player, adaptable, and capable of driving change and change management.
- Advanced skills in Adobe and Microsoft application suites; ability to build presentations for executive level.
- Advanced understanding of CAFM/ IWMS (Serraview preferred) for Space Management.
Advantages and Development
- Part of a growing global company with career development opportunities and a promotion‑from‑within culture.
- Diverse, inclusive work environment with commitment to diversity and inclusion.
- Flexible and agile work environment focused on technology and autonomy.
- Comprehensive employee benefits program.
EEO Statement
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
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