The Role
As a Service Advisor / Parts Interpreter at Progressive Diesel Maintenance, you'll be the vital connection between our customers and our expert technicians. Based in Arundel, QLD 4214, this full-time role is all about delivering top-tier customer service and technical support in a fast-paced, dynamic workshop environment.
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Key Responsibilities
* Greet and welcome customers, identifying their vehicle service and repair needs
* Assist with parts and accessory enquiries, offering expert advice and product recommendations
* Prepare accurate quotes and work orders, ensuring clear, honest communication with customers
* Schedule service appointments and track progress, keeping customers updated throughout
* Collaborate with the workshop team to ensure work is completed efficiently and on time
* Maintain accurate records and documentation for all customer interactions and jobs
* Provide excellent customer service and help foster a positive, supportive team culture
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What We're Looking For
* Demonstrated experience as a Service Advisor or Parts Interpreter in the heavy automotive industry
* Excellent customer service and communication skills
* Strong problem-solving and troubleshooting capabilities
* Solid knowledge of heavy vehicle parts, accessories, and repair processes
* Proficiency with workshop and parts management systems
* Highly organized, detail-oriented, and able to manage multiple tasks at once
* A commitment to safety and creating a productive, team-focused environment
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About Us
Progressive Diesel Maintenance is a leading provider of heavy vehicle services on the Gold Coast. We pride ourselves on delivering top-quality workmanship, outstanding customer service, and building long-standing client relationships. We're driven by technical excellence, integrity, and a team-first mentality.
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Apply Now
Ready to step into a key role with a growing team?
Apply now and become our next Service Advisor / Parts Interpreter at Progressive Diesel Maintenance
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