Customer Service Role Overview
We are seeking a dedicated professional to fill the position of Customer Service Agent. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and driving sales growth.
Key Responsibilities:
* Provide top-notch customer service and support through various channels, ensuring high retention rates.
* Meet or exceed monthly targets for new vehicle subscriptions, fostering a culture of excellence.
* Manage all subscription-related documentation with strong attention to detail, maintaining accuracy and efficiency.
* Coordinate servicing and vehicle detailing for returned vehicles, streamlining the process and enhancing customer satisfaction.
* Monitor active subscriptions, proactively resolving any customer issues or concerns, and providing timely support.
* Collaborate with national teams on onboarding, customer care, and platform guidance, promoting seamless communication and workflow.
* Participate in regular reviews and ongoing process improvements, driving continuous learning and innovation.
Requirements:
* Experience in a customer-facing role within a customer-centric environment, demonstrating a passion for delivering exceptional service.
* A valid driver's license, ensuring safe and efficient transportation of vehicles.
* Excellent interpersonal and relationship management skills, building strong connections with customers and colleagues alike.
* Strong verbal and written communication skills, conveying complex information clearly and concisely.
* Highly organized with a detail-oriented mindset, managing multiple tasks and deadlines with ease.
* Proficiency in CRM platforms and general business technologies, staying up-to-date with industry trends and best practices.
About Us
Our company is Australia's leading car subscription provider, pioneering a flexible and affordable approach to vehicle access. Our innovative model allows customers to regularly swap cars, offering a smarter alternative to traditional car ownership.