Be Part of Something Bigger at Ingenia!
At Ingenia, we're not just building communities, we're creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we're all about making life better, brighter, and more connected.
We're a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you're ready to work in a place that values your ideas and celebrates your wins, we'd love to welcome you to the team.
Your Next Opportunity
We're on the lookout for a Full Time Guest Experience Officer to join our team at Ingenia Brisbane North Rental Village in Aspley. Our community offers affordable rental homes to individuals who are often rebuilding their lives after significant events, in a well‐connected location with easy access to shops, parks, and transport. The role is best suited to someone who can create a safe, respectful environment and confidently manage complex situations with empathy and professionalism. Reporting to the Community Manager and supported by a wider team of Guest Experience Officers, you'll play a key role in delivering a seamless front‐of‐house experience and ensuring positive, engaging interactions with residents and guests.
Why You'll Love Life at Ingenia
We believe work should be rewarding, flexible, and full of perks:
* Staff discounts on Ingenia Holiday Parks, with savings beyond 50%
* Employee referral, employee of the month, and employee of the year rewards
* Flexible work schedules to suit your lifestyle
* Retailer discounts
In this Role, You'll
* Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check‐in and check‐out experience.
* Convert walk‐in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
* Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
* Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
* Support caretaking duties as needed, including site cleanliness, after‐hours guest assistance, and monitoring compliance with site rules.
You're Likely a Match If You
* You're passionate about creating warm, memorable guest experiences through genuine customer service.
* You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest‐focused role.
* You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech‐enabled environment.
* You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
* You have a valid Working with Children Check.
* You have a current automatic driver's license.
You're someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.
Our Recruitment Process
We Keep Things Simple And Supportive.
* Apply via our website; no cover letter needed.
* Quick phone chat and interview with your future manager.
* Background checks.
* Offer and onboarding; welcome aboard.
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
Let's Create Amazing Experiences Together. Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.
Check out what life at Ingenia looks like on our LinkedIn page.
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