Based at the award winning 5-star Pan Pacific Melbourne (in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.
The Role
- Handle all accommodation bookings and inquiries via phone, email, and internal systems
- Accurately input reservations into the property management system (PMS)
- Maximise room occupancy and revenue through effective selling techniques
- Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival.
- Provide guests with accurate information regarding room types, rates, packages, and hotel facilities
- Maintain a high level of product knowledge to tailor guest experiences
- Follow up on special requests and ensure seamless communication between departments