Key Responsibilities:
* ">Deliver exceptional customer service by addressing inquiries, resolving disputes, and proactively managing service requests.
* Process service variations, new bookings, and account updates while ensuring accuracy in customer records.
* Action credits and coordinate dispute resolutions, maintaining accurate records in the Waste Issues Register (WIR).
* Support internal teams, liaising with Sales, Operations, and Management to facilitate effective service delivery.
* Assign new business leads to the sales team and ensure smooth communication between departments.
* Maintain a high level of professionalism and confidentiality when handling sensitive customer information.
* Step in to support customer service operations in the absence of the Customer Service Supervisor or Sales Manager.
* Liaise with Area Sales Managers (ASMs), Inside Sales Representatives (ISRs), and other stakeholders to ensure a seamless customer experience.
* Proactively build and maintain strong working relationships with both internal and external customers.
About You:
* A customer-focused professional with strong communication and problem-solving skills.
* The ability to manage multiple tasks while maintaining a high level of accuracy and attention to detail.
* Experience in a customer service or administrative role, preferably in a fast-paced environment.
* A proactive and solutions-driven mindset with a strong sense of accountability.
* Confidence working with internal systems (training provided) and a willingness to learn.