The Housing Coordinator is responsible for managing the delivery of front-line tenancy management and associated services. The role will be responsible for the successful day-to-day management of such services, with a focus on sustainable tenancy outcomes, quality customer service, staff safety and empowerment.
Main Duties
Key Responsibilities will include:
Comprehensive management of St Patrick's community housing portfolio across residential tenancy and license to occupy agreements
Manage the tenancy team to deliver effective and efficient housing services
Oversee the allocation and management of housing resources
Develop and implement housing policies and procedures in collaboration with the Asset & Facilities Coordinator and Housing Operations Manager
Develop and deliver reports to manage, monitor and assess the performance of housing programs.
Address and resolve any issues or concerns related to housing services, including management of complaints and feedback
Participate in strategic planning and contribute to continuous improvement
Oversee and manage rental income, rent setting and reviews, and effectively put strategies in place to ensure arrears and debt are paid in a timely manner
Oversee and monitor inspections, including property condition reports, routine inspections, vacate inspections and inventory as required to ensure quality management
Actively support and participate in tenant and community engagement initiatives and foster a supportive and inclusive community environment
Manage staff to build a culture of personal excellence, accountability, collaboration and high performance
About You
Relevant qualifications or experience in community housing or social services
Strong knowledge of tenancy legislation and housing systems
Proven leadership skills with the ability to support and develop a team
Experience delivering quality, compliant services to vulnerable clients
Excellent communication, reporting, and organisational skills
Ability to work autonomously and manage competing priorities
A commitment to equity, inclusion, and cultural diversity
In return we offer:
Value based organisation working towards ending homelessness
Growing organisation with a fantastic culture
Salary packaging up to $15,900
Additional Bonus leave at Christmas as well as paid leave day on your birthday
Access to an Employee Assistance Program
If this is the role for you, please demonstrate your capability by providing evidence of how you meet the Criteria in your Cover Letter, attaching your CV with references.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
Shortlisting will commence as soon as possible, so if you want to work for an organisation making positive changes to the community APPLY TODAY